Sutter Health Technical Analyst, 3 - Information Security in Mather, California
Supports technical standards and testing of enterprise policies, systems, and/or applications. Performs highly complex technical analysis, design, support, implementation, and project management for technology related activities with little to no supervision. Provides customer support for technology, leveraging Remedy to track and perform necessary trend analysis of issues. Provides support to the applications, network, systems, and storage, and escalates issues as needed. Provides training and mentoring to Technical Analyst 1 and Technical Analyst 2. Leads and/or participates in highly complex projects.
Provides information security technical analysis and support to department and other Sutter Health departments on security services, practices and standards.
Technical analysis experience, ability to work in a team environment, maintain a high level of customer service, and possess attention to detail as typically acquired in 6 to 8 years.
Manage multiple competing priorities in a fast paced dynamic working environment.
Development of process and procedures.
Proven problem determination and resolution experience.
Previous project management experience.
Experience with developing methodologies for analysis, development, implementation, and testing.
Experience in production related issues by performing cause analysis.
Medium to large organization experience with Hospital and/or other health care experience.
Knowledge and understanding of information technology concepts and technologies, as is knowledge of computer systems hardware and software, entity relationship models, design, protocols, and methodologies.
Ability to document and implement short and long term plans of action.
Proven verbal, written, organizational, problem solving and interpersonal skills.
Adhere to change management policies.
Interpret error logs and troubleshoot system and application issues.
Communicate effectively; work independently and in a team environment.
Proven ability to document system workflows.
Manage project tasks to the project plan for multiple projects.
Good time management and organization skills.
Proven ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service with little to no supervision.
Interacts with internal and enterprise staff in a professional, effective manner.
Convey technical concepts and user needs to “lay” individuals, as well as communicate technical issues.
High commitment to detail and accuracy.
Support and mentor team members.
Maintain a positive attitude and be willing to learn new skills.
Maintain a high level of energy and creativity.
Learn internal applications to provide high level of service.
Organization: *Sutter Health Information Services
Title: Technical Analyst, 3 - Information Security
Location: California-Greater Sacramento Area-Mather
Requisition ID: SHIS-1720011
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.