Sutter Health Breast Cancer Navigator - Oncology (Full Time-Days) in Sacramento, California

Job Summary:

The Oncology Nurse Navigator (ONN) manages the care of identified patients with cancer, in conjunction with the patient's multidisciplinary care team, with the objective of coordinating high quality patient care across all delivery sites. The ONN acts as a primary point of contact for cancer patients after initial diagnosis and until patient has sufficient knowledge and resources to self direct care. Cancer care providers make referrals to the ONN using established referral criteria. Will assist the Cancer Committee by conducting a Community Needs Assessment (CNA) at least once every three years during the three-year American College of Surgeons Commission on Cancer accreditation cycle.

MINIMUM POSITION REQUIREMENTS:

Education:

Graduate of an accredited school of nursing.

BSN is preferred

Licensures & Certifications:

CA RN license is required

OCN certification is preferred

Valid California Driver's License is required

Automobile Insurance is required

BLS (for the healthcare provider) is required

Certified Oncology RN - CN-ONCLGY is preferred

Experience:

Minimum of two years oncology nursing experience is required

One year of demonstrated computer experience is required

Skills & Knowledge:

Must demonstrate critical thinking skills

Must be able to work in a self-directed environment

Ability to develop and maintain a good rapport with the medical staff and other departments within the hospital(s)

Must be able to work with a variety of diverse and complex patients, families, and both internal and external health care providers

Demonstrated skill in working as part of a team

Solid analytical skills

Demonstrated ability to prioritize multiple tasks and manage time effectively

Ability to read, write, hear and verbally communicate in English to the degree required to perform the job

Must be able to travel in accordance with any requirements of your job

Principal Accountabilities:


ACTIVITY: Provide Patient Navigation Support

Assesses the individualized needs of cancer survivors. Educates patients and families about cancer diagnoses and expected plan of care. Functions as an educator, advocate, information source, and emotional support throughout the care continuum.

STANDARD :

  • Provides patient information about available services, resources, and/or support groups. Discuss available community resources

  • Provides appropriate resources in a timely manner to meet specific patients’ needs.

  • Provides patient education and develop patient education tools.

  • Considers language, culture, and age in choosing referral options.

  • Patient education material is individualized and appropriately selected with consideration to language, literacy, and developmental age.

  • Serves as a liaison between the patient and medical staff and services.

  • Functions in an organized and time conscious manner.

ACTIVITY: Nurse Patient Relationship

Builds and maintains effective working relationships with patients and families. Partners with patients, families, interdisciplinary team, and community resources to provide well-coordinated, timely, compassionate, exemplary, interdisciplinary care.

STANDARD:

  • Involves patient in the plan of care and moving toward self-directed care.

  • Consistently demonstrates characteristics of service excellence.

  • Maintains ongoing contact with patients to provide emotional support, education, and linkage to system and community resources.

  • Responds to patient requests for information regarding the disease process, treatment, and community resources in a timely manner.

  • Supports the patient during difficult decision-making periods.

ACTIVITY: Advocacy

Advocate for patients’ and families’ rights and access to quality health care across the continuum.

STANDARD:

  • Guides patient through and around barriers in the healthcare system.

  • Helps patient and their families in obtaining referrals as needed.

  • Communicates with members of the healthcare team on behalf of the patient as needed.

  • Develops, implements, and evaluates the institutional policies related to the provision of navigational services.

  • Considers language, culture, and age in choosing referral options.

ACTIVITY: Documentation and Tracking

Develops and maintains procedures for documentation and tracking navigator statistics.

STANDARD:

  • Documents interventions in database.

  • Develops systems for tracking patients and maintaining current information of resources and services available to patients and families.

  • Monitors patients progress

  • Tracks metrics and quality indicators.

  • Initiates and performs ongoing review of policies related to service provided. Where appropriate, updates or develops new policies to enhance professional practice.

  • Establishes productivity benchmarks.

ACTIVITY: National Standard Compliance

Evaluates navigator process.

STANDARD:

  • Conduct a community needs assessment at least once every three years.

  • Establish a patient navigation process and identify barriers.

  • Assess barriers to care annually.

  • Evaluate the navigation process and document findings.

  • Report evaluation findings to cancer committee.

  • Modify or enhance navigation process annually to address additional barriers identified by needs assessment.

ACTIVITY: Professionalism

Demonstrates knowledge, skills, and attitudes consistent with MMC standards and ANA code of ethics.

STANDARD:

  • Participates in planning processes for cancer services.

  • Educates others within the system and community about the services available through outreach events and other programs.

  • Attends continuing education conferences to maintain knowledge of services, treatment, modalities, psychosocial issues, and care delivery systems for cancer patients.

  • Promotes a positive environment which emphasizes respect to customers, patients, patient families, physicians, staff, and other departments.

  • Attends meetings and in-services, as required.

ACTIVITY: Collaboration

Promotes an interdisciplinary team approach to provide resources across the cancer care continuum.

STANDARD:

  • Develops, implements and evaluates strategies to collaborate effectively with healthcare professionals, both in-house and in the community.

  • Consults with other disciplines to achieve optimal patient outcome.

  • Develops relationships community resources.

  • Coordinates Peer Navigator program.

ACTIVITY: GUEST RELATIONS

Builds and maintains effective working relationships with others. Interacts with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for MMC.

STANDARD:

  • Practices telephone courtesy, creates positive first impressions, and maintains appropriate patient/client contact, in keeping with the Guest Relations Standards. Honest and tactful in both pleasant and unpleasant situations. Develops relationships of cooperation, trust and teamwork with associates, no matter how diverse their backgrounds, education, or experience. Seeks consensus in those situations where it is required, and is respectful of others regardless of personal values. Willingly accepts directions by supervisor or manager.

ACTIVITY: DIRECT PATIENT CARE HIPAA

Maintains strictest confidence as required under HIPAA for all patient Protected Health Information (PHI). All PHI is protected from accidental or intentional, inappropriate disclosure one hundred percent (100%) of the time.

STANDARD:

  • Reviews patient information in a secure location that limits access to patient charts/information to those with a need to know. When discussion is necessary uses only as much patient information as is necessary to provide appropriate care within the full scope of this role. Does not disclose, divulge, or discuss any PHI information not directly related to providing patient care and education with anyone. Takes all necessary physical precautions to secure patient information including but not limited to securing charts, paperwork when leaving work station, continuously using hospital computer security precautions, limiting discussion when unauthorized personnel or public are present.

Organization: *Sutter Medical Center, Sacramento

Title: Breast Cancer Navigator - Oncology (Full Time-Days)

Location: California-Greater Sacramento Area-Sacramento

Requisition ID: SMCS-1710763

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.