Sutter Health Patient Service Representative (Brookings, OR) (Full Time) in Brookings, Oregon


Provides clerical support by answering telephones, scheduling and registering patients. Verifies insurance coverage, obtains patient demographics, ensures necessary authorizations are obtained prior to patient visits, processes medical record requests, and troubleshoot billing problems. Receives payments, posts payment appropriately, and handles cash drawer.




High School diploma

AA/AS is Desired

Medical Terminology is Desired

• Experience in high volume specialty physician practice office as typically acquired in one year. Experience with EPIC.

• Knowledge of managed care, Medi-Cal, Medicare eligibility, authorization and billing requirements, and physician billing procedures. Knowledge of Microsoft Office programs including; Excel, Word, Access, or other similar programs.

• Skills: Ability to identify problems, prioritize, problem solve. Basic keyboarding and computer skills. Basic knowledge of English language, grammar, and composition. Basic math skills demonstrating accuracy and attention to detail. Excellent interpersonal and customer service skills. Medical billing skills sufficient to coordinate authorization and billing requests.

Special Requirements:

Experience in medical office setting and EPIC systems desired.


All employees are responsible for integrating security practices in daily work by appropriately using and safeguarding SH IS resources in compliance with SH policies and procedures.

Access to Protected Health Information (PHI):

This job has access tyo PHI. This job can access the following PHI as required to perform the functions outlined in this job description: demographic information, date of service information, Insurance/billing information, medical record summary information, all medical record information.

Primary Location: Oregon, North Coast, Brookings

Organization: Sutter Coast Hospital, Crescent City, CA

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.