Sutter Health IS Principal Trainer, 3 - EHR Trainer Clinical in Castro Valley, California


Develops curricula and delivers end-user training for corresponding module of EHR, specializing in an EPIC module(s). Develops and maintains curricula such as lesson plans, manuals, and supporting learning tools utilized in training. Prepares and delivers presentations, demonstrations, train-the-trainer and end user classes, and special training courses as needed. Designs and maintains master patient build in the training environment to support training. Performs related duties as required.


Results oriented Conceptual/Forward Thinking Communication - Persuasive, Attention Flexibility Diagnostic Information Gathering

The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Conceptual: The ability to find effective solutions by taking a holistic abstract or theoretical perspective.

Forward: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies. Persuasive: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.

Attention: Ability to ensure that information is passed onto others that should be performed. Openness to different new ways of doing things. Willingness to modify ones preferred ways to doing things. The ability to identify the information needed to clarify the situation, seek that information from appropriate sources, and use skillful questioning to draw out the information when others are reluctant to disclose it.

Experience in a self-directed, customer-facing position, presenting, training, and writing typically acquired in 6 to 8 years.

Requires certification in one or more Epic modules.

Knowledge of healthcare workflows required as related to the Epic module in which the Principal Trainer will specialize, and/or the Epic module itself.

Experience with Electronic Health Record systems or other software implementation training programs.

Expert conceptual, analytical, and problem-solving skills.

Exceptional communication skills, both oral and written.

Effective and polished presentation skills, and training delivery skills; ability to prioritize focus on topics based on audience level and time allotted.

Cooperate interdepartmentally, articulate ideas, and negotiate resolution of issues to achieve objectives.

Expert application of adult learning concepts and interpersonal skills while presenting to effectively manage class and guide end users to understanding.

Strong customer service oriented focus in all decisions and actions; professional aspect and attitude at all times.

Proficiency in Microsoft Office Suite, especially Word and Excel.

Detail-oriented, with excellent organizational skills.

Self-directed and self-motivated; skilled in multi-tasking and prioritizing multiple projects/ objectives.

Work equally well independently and as part of a team.

Articulate technical and user needs in a concise manner easily understood by all audiences.

Employ proactive, solution-oriented approach to all assigned activities in a rapidly changing environment.

Convey enthusiasm for EHR project, and maintain energy and optimism under sometimes physically and mentally demanding circumstances.

Primary Location: California, East Bay, Castro Valley

Organization: Sutter Health Information Services

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.