Sutter Health IS EHR Trainer, 2 - Sutter Care at Home Electronic Health Record in Fairfield, California
Provides a variety of training services for employees at Sutter Health by assisting Principal Trainers in the education process for the Electronic Health Record (EHR). Primary purpose is training end-users for Sutter Care at Home; effectively and professionally engaging the class and translating the EHR content/workflows relevant to their roles. Assists in coordinating and instructing classes for nurses, providers, ancillaries, and business operations. In addition, prepares presentations, participates in workflow analysis as relates to training, and may conduct special training courses relating to the EHR. Performs related duties as required.
Experience in a self-directed, customer-facing position, presenting, training, and writing curriculum; typically acquired in 3 to 5 years.
Experience in delivering training using virtual classroom platforms desirable.
Solid experience in adult education required, preferred experience in healthcare workflows.
Conceptual, analytical, negotiation, and problem solving skills.
Exceptional communications skills, both oral and written.
Strong oral presentation and written communication skills.
Ability to articulate technical details in a concise manner easily understood by all audiences.
Effective presentation skills and excellent training ability.
Act as a change agent/champion: ability to gain cooperation and support through explanation of mission and its benefits to users, defuse tense situations and manage fear of change.
Understanding of adult learning concepts.
Strong customer service focus in all decisions and actions.
Detail-oriented, self-directed and able to work well, proactively prepare, and deliver results with minimal supervision.
Proficient in Microsoft Office Suite.
Participate in multiple projects at the same time and deliver quality service.
Good organizational skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.
Work independently and as part of a team.
Effectively engage learners, and control the classroom environment.
Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
Maintain a high energy level and be willing to embrace new theory and practical application.
Possess creativity and present a positive, proactive approach to all assigned activities
Primary Location: California, Greater Sacramento Area, Fairfield
Organization: Sutter Health Information Services
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.