Sutter Health Application Analyst 2 - Service Management Platform Support in Mather, California
Provides application and technical support for the product line in addition to providing triage and troubleshooting to the product customers. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems. Provides system analysis, design, development, documentation, and configuration as well as testing and training of the product. Provides standardization direction for the product aligning the application version and workflow with current standards.
a. Experience interacting with the business in a clinical environment
b. Experience with Cherwell or similar ITSM platform
Experience in healthcare applications as typically acquired in 3 to 5 years.
Demonstrated technical and/or business experience.
Demonstrated increasingly responsible professional growth.
Software implementation experience using diversified product lines of information systems is preferred.
Strong problem and issue resolution experience.
Proficient at specifying user requirements.
Demonstrated knowledge of industry standards to support business requirements.
Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is desired.
Knowledge of application environments including production, test and interfaces is preferred.
Broad knowledge of multiple and integrated systems.
Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.
Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
Work closely with health care application users, vendors, and technical professionals.
Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
Project management skills desired.
Strong analytical and critical thinking skills.
Strong written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.
Good knowledge of word processing, spreadsheet and presentation computer programs, preferably Microsoft.
Collaboration and consulting skills are desired.
Self motivated, self-directed with limited guidance and independent thinking as well as an effective team player.
Associate’s degree or equivalent combination of education and relevant work experience required.
Primary Location: California, Greater Sacramento Area, Mather Field
Organization: Sutter Health Information Services
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.