Sutter Health IS Technical Services Operations Supervisor - Infrastructure Vulnerability Management in Mather, California


Leads a team charged with 24x7x365 High availability, Incident, Problem, Enterprise Change and Service Request management. Responsibilities include full operational hardware and software life cycle management, operational support and service excellence of a 24x7x365 sophisticated infrastructure to support a large, complex and geographically diverse multi-entity business. Provides training for staff, maintains quality control, quality assurance reports, process improvement, contributes to annual roadmaps, and adequate inventory of supplies. Responsible for hardware and software maintenance programs and assisting with associated budgeting tracking.


Technical sever and network knowledge with the ability to collaborate with application and infrastructure teams to remediate security vulnerabilities. Able to communicate security-related concepts to a broad range of technical and non-technical staff. Support asset management and ensure data validity and completeness for our IS infrastructure.

Experience in information systems operational support, preferably in a healthcare setting, as typically acquired in 3 to 6 years.

Some supervisory experience in a technical setting or equivalent desired.

Working in a 24x7 technical operations environment.

Working within quality development teams desired.

Desired experience working with Remedy.

Desired familiarity with ITIL practices.

Use diagnostic software and operate test equipment.

Strong technical/hardware/software troubleshooting and analytical skills.

Strong oral, written, presentation and interpersonal communication skills.

Influence without direct control and/or authority.

Evaluate workload, available resources and adjust schedules and priorities as required

Primary Location: California, Greater Sacramento Area, Mather Field

Organization: Sutter Health Information Services

Employee Status: Regular

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.