Sutter Health Network Administrator, 1 - VOIP - Valley Voice Operations in Mather, California


Installs network equipment independently and works with Facilities group to prepare environments to house network infrastructure devices. Participates in design of infrastructure with experts from other groups. Provides support of network issues, troubleshooting complex heterogeneous networks and works with multiple teams. Effectively communicates technical solutions/recommendations to various non-technical audiences.


Responsible for assigned day to day repairs, moves, adds and changes, and installs for small voice projects. Participates in the life cycle of the Voice systems and related applications. This position will interface with internal customer to identify their voice services requirements. Responsibilities include programming CUCM telephone devices, systems and related applications. Also identify, isolate and evaluate system issues and coordinate with internal/ external parties responsible for solutions. Provide user training and adheres to the enterprise change management and incident reporting process. Participates in the life cycle of the Voice systems and related applications. Documents and maintains CUCM databases and peripheral applications. Maintains inventory of voice equipment based on pre-established par levels.

Knowledge of programming of the following Cisco Call Manager applications is a plus:

• Call Manager

• Unity


• E911

• Finesse

• ISI Call Accounting

Basic experience and knowledge in the following disciplines:

Relevant work experience as typically acquired in 0 to 2 years.

Network infrastructure to include converged IP networks, WLAN, WAN/MAN, LAN, VPN/Firewall.

TCP/IP and OSI model.

Routing protocol – EiGRP, OSPF, BGP.


DS3/T3, DS1/T1, FAST E, Gig E, 10 Gig E.

IEEE, TIA/EIA Standards desired.

Basic customer service skills.

Excellent written and verbal communication skills.

Handle multiple projects.

Work independently.

Effectively communicate in a team environment.

Primary Location: California, Greater Sacramento Area, Mather

Organization: Sutter Health Information Services

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.