Sutter Health Case Management Assistant Full Time Days TEMPORARY in Oakland, California


The Case Management Assistant acts independently under the supervision of the nurse Case Manager and/or Social Worker to coordinate and implement the integrated transition plan developed by the Case Manager or Social Worker. The Case Management Assistant uses effective interpersonal skills in managing the complex interactions involved with the position including explanation and coordination of benefits, availability of Sutter and community resources and payment denial notification when indicated. This position manages the complex process of efficiently and effectively coordinating movement through the continuum of care to ensure timely discharge. The Case Management Assistant promotes integration of the physician’s transition plan through effective communication between the Care Coordination team, care providers, patients, families and external vendors.




  • An AA degree is required, or equivalent years of experience, as typically found in two - three years of direct patient care or health education in an inpatient, skilled nursing, home health or related setting required.

  • Experience in healthcare setting working directly with interdisciplinary team/patients/families in a clinical team setting strongly preferred.

  • Experience coordinating benefits and reviewing alternatives with patients and families.

  • Hospital experience preferred.


  • Working knowledge of medical terminology.

  • Knowledge of alternate levels of care including criteria required for payment and applications processes.

  • Awareness and adherence of CMS and other regulatory guidelines specific to the discharge process.

  • Knowledge of patient transportation criteria.

  • Knowledge of available health care and community resources appropriate for populations served.

  • Knowledge of individual and family influences of cultural and spiritual values in health care.

  • Knowledge of data collection techniques.


  • Excellent oral and written communication skills.

  • Excellent interpersonal skills and time management skills, ability to work effectively in a fast pace environment with rapidly shifting priorities and competing demands.

  • Ability to work independently with a minimum of direction. Ability to exercise discretion and prioritize tasks, seeking input as indicated.

  • Intermediate PC skills and word processing skills required.

Primary Location: California, East Bay, Oakland

Organization: Alta Bates Summit Medical Center

Employee Status: Temporary

Benefits: No

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Varied Days

Weekend Requirements: Rotating

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.