Sutter Health Business Relationship Manager in Sacramento, California
The Business Relationship Manager position is responsible for managing Sutter Health's relationships with designated health plan and employer product partners (e.g. Commercial joint venture, Medicare Advantage health plan product and direct-to-employer relationships). The Manager has overall accountability for ensuring Sutter Health's relationships with health plan/employer product partners are successful. The Manager will provide deal support during business development negotiations and will serve as the implementation lead for executed relationships. As implementation lead, will partner with internal and external teams to proactively identify and address critical implementation issues in order to ensure successful deal implementation. This includes establishing, influencing and/or managing internal cross-functional groups such as operations, shared service departments, third-party vendors, as well as the external client relationship with a team of highly matrixed resources to ensure successful implementation of the relationship product. The manager will have on-going responsibilities to maintain operations after the product relationships are operational in accordance with the relationship agreements.
Bachelor's Business, Healthcare Administration, Economics or related field Required Or equivalent education/experience
Master's Business Administration (MBA), Health Services Administration(MHA), Strategic Planning (MScSP) or related field Preferred Or equivalent education/experience
3-5 years of health system or health plan experience, with deep knowledge of health plan products and operational requirements required.
3-5 years Extensive client management and project management experience with proven track record in meeting project milestones and leading cross matrixed teams required.
3-5 years Strong strategic consulting experience with either a provider or payer required.
Skills and Knowledge
Strong business acumen and exceptional analytic skills with the proven ability to develop healthcare benefit solutions that meet customer-driven business objectives
Demonstrated knowledge of managed care products and California’s Department of Managed Health Care (DMHC) and California Department of Insurance (CDI) directives
Thorough knowledge of hospital and provider networks systems and practices
Thorough knowledge of healthcare delivery systems, integrated delivery systems and medical group practices, especially in managed care environment
Excellence understanding of employer benefit/group health program design, business and competitive intelligence data, and employer health care needs and issues
Working knowledge of health plan policies, practices and systems, including documents such as evidence of coverage (EOC), summary of benefits and coverage (SBC), and contracts
Solid understanding of personal health information (PHI) management, including compliance with confidentiality and security polices/procedures related to use, access and disclosure
Thorough knowledge of product development process and customer relationship management (CRM) principles, methodologies and tools, including formal change architectures, models, and frameworks
In depth knowledge of rules and regulations governing health insurance plans and physician group practice and clinic operations
Understanding of and experience with Lean or other process improvement philosophies and methodologies desired
Excellent written and verbal communication skills, with the ability to energize, mobilize, and influence through effective working relationships with all levels of internal and external constituencies
Superior negotiating and problem solving skills with the proven ability to research, investigate and analyze issues to offer effective solutions
Demonstrated skill in establishing, building and maintaining effective working relationships with executives, physicians, employers, vendors, and other key customers
Proven ability to design and implement plans and strategies that enable the growth of Sutter Health products and services
Strong project management skills as well as the ability to work successfully both independently and within a team
Advanced level of computer competency in Microsoft Office Suite, as well as appropriate applications for project management and market research and analysis
Proven ability to interact with, influence and collaborate with internal and external clients at all levels
Strong interpersonal skills and proven ability to leverage non direct reports to complete tasks
Primary Location: California, Greater Sacramento Area, Sacramento
Organization: Sutter Health System Office
Employee Status: Regular
Position Status: Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.