Sutter Health Disease Management Support Specialist in Sacramento, California


The Disease Management Support Specialist (DMSS) reports directly to the Disease Management Program Manager or Operations Supervisor. The position works collaboratively and takes clinical direction from RN Case Managers on a patient-specific basis. The DMSS communicates by telephone or electronically with potential or current patients enrolled in one or more Disease Management programs. Duties include enrollment of new members, discussions with patients already enrolled in Disease Management programs information and education as directed by a Disease Management RN Case Manager, and to triage incoming patient calls. Other duties include extensive use of the Epic electronic health record, appointment scheduling, data entry, report generation and communication with a variety of medical providers. The DMSS works independently and collaboratively as a member of self-directed work teams consisting of both clinical and non-clinical staff positions. A DMSS is also capable of taking a lead role in certain processes or projects.



• A.A. Degree in Business/Health-Related field or equivalent experience typically found in 3-5 years.

• Medical Assistant or related certificates highly desirable


• Electronic health record documentation highly desirable – proven experience with Epic is strongly preferred

• Previous work in a managed care organization, hospital or physician office preferred

• Demonstrated proficiency taking direction from two or more persons simultaneously

• Demonstrated ability to positively interact by telephone with patients or customers

• Ability to organize, maintain and adapt assigned responsibilities during times of rapid change and shifting priorities

• Proficiency with Microsoft Suite a strong plus

General Skills/Equipment Knowledge:

• Intermediate level computer skills are required. General typing skills (35 WPM) required. PC proficiency in word processing, spreadsheets, graphics, flow charts, organizational charts, and database software applications desirable

• Microsoft products preferred (Windows, Word, Excel, PowerPoint, Access, Exchange). Demonstrated ability to professionally handle public contact.

• Must have effective analytical and problem solving skills to support Disease Management staff. Data collection techniques and methods of analyzing and reporting data is required.

• Effectively interacts with individuals from all levels of the organization.

• Correct grammar, written composition and English proficiency required

• Medical terminology and coding a plus (e.g., ICD-9, CPT-4, HCPCS)

• Excellent communication skills, both verbal and written are required

• HIPAA requirements for handling patient information essential

• Ability to work independently with minimal direction in a fast paced environment.

• General knowledge of coding and DRG assignment process is preferred.

Primary Location: California, Greater Sacramento Area, Sacramento

Organization: Sutter Health System Office

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.