Sutter Health Account Representative I in Salt Lake City, Utah


The Account Representative I (AR) is responsible for effective accounts receivable management of outstanding patient claims.Duties may include one or more of the following: conducting effective accounts receivable management of outstanding patient claims, conducting routine research and follow-up on unpaid claims, denials and tracers, working with insurance companies to resolve patient billing / carrier issues for expected payments, researching, analyzing and resolving credit balance accounts. The AR is responsible handling these duties in a manner reflecting the Mission, Values, and Customer Service philosophy of Sutter Physician Services.

The ideal candidate for this role is one who enjoys the details, researching and resolving problems. You will be expected to multi-task and produce quality work in a manner that meets the productivity and excellence standards of Sutter Physician Services.


A. Education

  1. High School Diploma or GED required

B. Experience/Knowledge/Skills

  1. Must have at least one year recent, related experience in a healthcare business office setting (can include SPS experience), with the following demonstrated skills, training and requirements:

For Internal Applicants:

a. Must consistently meet productivity and accuracy levels at current position

b. Most recent annual performance review rating must have been at least a rating of (4) Strong Performance, or an Introductory Period review rating of Satisfactory within 90 days of hire

c. Recommendation from immediate supervisor

d. Approval of departmental and divisional leadership

  1. Able to communicate (both verbal and written), work effectively with others, work independently and in a team environment, and meet productivity standards and deadlines in a fast-paced environment

  2. Able to accurately and efficiently work with a filing system

  3. Possess basic Microsoft Office environment (including Word, Excel, Outlook) skills

  4. Demonstrated basic math and clerical skills, including preparation of correspondence, using proper syntax, grammar and punctuation

  5. Able to operate general office equipment, including calculator, fax, copy machine and personal computer with internet use

  6. Able to maintain confidentiality

Primary Location: Utah, Salt Lake City, Salt Lake City

Organization: Sutter Physician Services

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.