Sutter Health Hospice Intake Specialist in Salt Lake City, Utah
The Intake process includes entering the initial referral information/data including the patient’s demographic and insurance information, attaching physician orders and recent History & Physical, making contact with the patient/caregiver, confirming eligibility with Eligibility Benefits Authorizations, working through Home Care Home Base related workflow tasks as they apply to the clerical role, coordinating with branch scheduler and completing the process by assigning the patient to an admission nurse. These responsibilities will be shared with a Clinical Intake Registered Nurse. The admission or Start of Care goal is to have the admission nurse start the admission visit within four hours from initial referral. Personal relations and effective communication skills are mandatory and necessary as you will be coordinating cares between the Centralized Intake Staff and Sutter Home Care Coordinators, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice branch staff, patient care liaisons, other referral sources and the Sutter Care At Home organization.
The ideal candidate for this role is one who enjoys a fast-paced, team-oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your telephone demeanor, and be an attentive listener in order to resolve customer issues effectively and efficiently.
Please note that the work schedule for this position is part-time, a rotating weekends and holidays shift.
- High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology and/or working in healthcare environments.
Minimum of one to two years experience working in a health care environment required. Customer service background, preferably via telephonic communications extremely helpful.
Proven customer relations and phone etiquette abilities required.
Clerical and computer skills required including experience with Excel preferred.
Previous hospice intake experience preferred.
Basic medical terminology required.
Familiarity with coding preferred.
Excellent communication skills, written and verbal required.
Understanding of palliative care for the terminally ill patient required.
Demonstrates high level of skill in creative problem solving, setting of priorities, and the ability to use these skills in an environment where the nature of patient inquiries, via telephone calls, is unpredictable.
Customer service/people skills required.
Ability to effectively collaborate with other healthcare team members
Ability to type and navigate electronic medical records proficiently.
HomeCare HomeBase (HCHB) and Excel experience preferred.
Primary Location: Utah, Salt Lake City, Salt Lake City
Organization: Sutter Physician Services
Employee Status: Regular
Employee Referral Bonus: Yes
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Varied Days
Weekend Requirements: Other
Schedule: Per Diem
Hrs Per 2wk Pay Period: 32
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.