Sutter Health Supervisor, Patient Access Solutions in Salt Lake City, Utah


The Supervisor, Patient Service Center supports and supervises the Patient Service Center front line functions, including the patient registration, scheduling, eligibility, My Health Online support and staff.This position supports the Patient Service Center leadership.


A. Education

  1. AA or BA degree in communication, business or healthcare administration, or liberal arts OR equivalent experience in a service industry management position highly desired

B. Experience/Knowledge:

  1. Minimum 3-5 years experience in a customer service business office setting, preferably in a medical specialty practice, with directly transferable skills required

  2. 2 years experience performing supervisory work or other leadership role preferred

  3. Experience with service center operations highly desired

  4. Working knowledge of managed care, Medi-Cal, and Medicare eligibility, authorization and billing requirements a plus.

  5. Knowledge of medical billing, terminology, CPT and ICD-9 coding a plus

  6. Able to interpret various contracts and health plans

  7. Must have demonstrated ability to work in a highly complex environment, able to communicate with clients (including patients, clinicians and physicians) effectively

  8. Demonstrated ability to remain professional, even when working through difficult situations

  9. Demonstrated ability to effectively research and resolve issues, including patient financial accounts, scheduling and registration

  10. Must have a working knowledge of Microsoft Office programs, including Excel, Word, Access or similar programs.

  11. Establishes a pleasant environment by using a pleasant tone of voice and maintaining composure at all times.

C. Skills:

  1. Demonstrate a concern for needs and expectations of clients and customers

  2. Encourage teamwork and collaboration to bring about win/win situations for the organization and staff

  3. Excellent verbal and written communication skills

  4. Ability to organize work flow and set priorities

  5. Ability to communicate effectively and diplomatically with clients, physicians, health care business executives and the general public.

  6. Able to work independently

  7. Able to analyze and problem solve

Ability to guide, lead, coach and mentor

Primary Location: Utah, Salt Lake City, Salt Lake City

Organization: Sutter Physician Services

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.