Sutter Health Project Manager, Design & Innovation in San Francisco, California
The Innovation Partnerships Project Manager will leverage project management skills, blended with human-centered design to rapidly integrate external partners/products into the Sutter Health system, creating new-to-the-world health experiences. The management will start from the partner filtering phase through successful implementation and ongoing integrations. Under the leadership of the Design & Innovation Manager, the PM will work to design partner pilots that make the healthcare system more simple, engaging and human – balancing the needs of people, Sutter Health and partner needs. Is equal parts project manager, content owner, and partnership creator.
The Project Manager will be responsible for managing a portfolio of projects within the Sutter Design & Innovation team. Projects will small to large, highly complex multi-year efforts. These types of projects cross multiple departments and geographies. These large and potentially complex projects carry with them the potential for significant impact to the Sutter Health System and the healthcare system overall. Independent judgment and assessment of impact are essential skills in this role.
• Managing multiple, successful projects from concept to implementation and measurement
• Working with providers and care teams in the hospital, clinic and home setting
• Leading and facilitating interdisciplinary teams, including front-line clinicians, in creating new or redesigning current service offerings
• Coaching operations managers through pilots
• Leading meetings with senior administrative leaders
• Building strong personal relationships to advance partnerships
• Facilitating ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads
• Prototyping workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc.
• Creating actionable information from clinical and financial reports, producing pro-formas, as well as reports showing pilot outcomes
• Supporting design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor's offices (from the patient, provider and care team perspectives), as well people's lives outside of the healthcare system.
• Using a variety of physical and digital tools to manage projects and produce content.
BA/BS in Design, Business, Healthcare or other related field or equivalent experience required.
MA/MS in Design, Business, Healthcare or other related field preferred.
3-5 years of Project/Partnership Management Experience:Experience in project management is required, and partnership management is a bonus required.
3-5 years of Healthcare Experience: Experience is ideally in a patient-facing role, process design role, pilot management role or health technology design capacity preferred.
Skills and Knowledge
Project Management Knowledge: Has deep understanding of how to lead teams distributed across multiple departments and organizations, manage action items, and ship pilots.
Healthcare Knowledge. Has knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities. Stays abreast of healthcare and technology in order to have a trusted perspective when filtering partners. A strong understanding of hospital and clinic clinical processes, EPIC workflows, and healthcare privacy regulations is strongly preferred.
Partnership / Pilot Content Knowledge: Has knowledge identifying, evaluating, developing, and managing external partnerships. Has knowledge in building external partnerships: scoping pilots, matching external partners/products with health system needs, integrating with clinical and support functions, negotiating contracts/agreements, building implementation plans (training, communications, IS, measurement, etc.), leading measurement, and reporting on outcomes.
Design Knowledge: Has strong interest in user research, synthesis, and prototyping. Able to flex into design tasks as needed to integrate innovation, design and technology into viable solutions.
Lean Knowledge: Demonstrated experience employing Lean methodologies to drive innovation and process design, with an understanding of how Lean and Human-Centered Design interact.
Project Management Skills: Has excellent project management skills that demonstrate successful program transition from concept to implementation and measurement. Ability to manage multiple projects and stakeholders at once.
Clinical Team Interaction / Facilitation Skills: Works well with providers and care teams in the hospital, clinic and home setting. Can lead and facilitate interdisciplinary teams including front-line clinicians in creating new or redesigning current service offerings. Can collaboratively coach operations managers through pilots.
Administrative Team Interaction / Facilitation Skills: Can lead meetings with senior administrative leaders and build strong personal relationships to advance partnerships.
Prototyping Skills: Can facilitate ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads. Can prototype workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc. Knows how to deploy holistic design/innovation across a variety of touchpoints
Data Analysis & Financial Modeling Skills: Can create actionable information from clinical and financial reports. Can produce pro-formas, as well as reports showing pilot outcomes. Knowledge of Sutter Health data and analytics structure/contacts is preferred.
User Research & Synthesis Skills: Can support design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system. Can synthesize to clearly communicate stakeholder needs, insights, human needs and opportunity areas.
Software Skills: Can use a variety of digital tools to manage projects and produce content. Must have strong capability using project management software, Microsoft Office (specifically: Word, Powerpoint and Excel). Skills with Adobe Creative Suite, Sketch, Keynote are preferred.
Independent judgment and assessment of impact are essential skills in this role.
Primary Location: California, San Francisco, San Francisco
Organization: Sutter Health System Office
Employee Status: Regular
Position Status: Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 40
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.