Sutter Health Regional Mgr, Protective Services in San Francisco, California


Reporting to the Director of Protective Services for one of Sutter Health's two major Operating Units, the Protective Services Regional Manager has security leadership and management responsibility for multiple hospitals in an assigned geographic area. The role includes translating enterprise and operating unit guidance and direction into affiliate security programs and initiatives that result in a coherent system approach, while ensuring that implementation strategies are tailored and integrated consistent with affiliate culture. The position encompasses all facets of protective services activities within the assigned area, to include activities at hospitals, foundations, and other sites as designated. The position provides leadership, direction and supervision to subordinate security managers, supervisors, and site leads.

The Regional Manager will ensure effective synchronization of Staffing, Technology (CCTV, access control, alarms/detection, programming, software, et al), and Processes (incident reporting, analysis, measurement, budgeting, repair & maintenance, investigations, event reconstruction, training, crime prevention, et al), to safeguard Sutter Health's people, property, assets, and interests.

Key responsibilities include identifying risks, establishing sound/effective risk-mitigating approaches, implementing monitoring and control measures, ensuring regulatory compliance, and working to continuously improve capabilities and effectiveness relative to critical measures of success. Program measures of success include operating below industry benchmarks for crime, loss, and resource allocation; and operating above departmental targets for employee perceptions of safety and employee experience of work. Specific competencies include planning, reporting, analyzing, measuring, investigating, training, policy-development, root cause analysis, process improvement, problem-solving, communication, collaboration, leadership, and building a high-performing team that delivers consistent and repeatable results.

Effectiveness will rely on communication, collaboration, and the ability to navigate and support colleagues in a matrixed organization. The Regional Manager will be specifically accountable to build strong relationships with hospital and foundation leadership teams and key stakeholders in other functional areas (to include but not limited to Human Resource, Privacy/Information Security, Technology Services, Safety, Risk, Facilities & Property Services, General Counsel, Compliance, and Internal Audit).



BA/BS required

MA/MS Preferred


10+ years

10-15 years of experience in public safety or healthcare security or other related field.


3-5 years

3-5 years of management in a public safety or healthcare setting or other related field. Prior demonstrated successful supervisory experience in public safety or healthcare or other related field.


0-2 years

Experience in training, coaching, event planning, project coordination and leading presentations.


0-2 years

Experience in policies, procedures, performance standards and measures in the administration of healthcare security.


0-2 years

Experience in development, evaluation, and monitoring of safety or security programs.


Licensures and Certifications/Details

Certified Protection Professional (CPP) and Physical Security Professional (PSP) are acknowledged as having value and preferred.

Skills and Knowledge

Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.

In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.

Ability to amass superior knowledge, understanding, and subject matter expertise of relevant legal and regulatory requirements including participating is audit teams/process, such as Joint Commission, Health Insurance Portability and Accountability Act (HIPAA) and Meaningful Use, Centers for Medicare & Medicaid Services, and other security and healthcare industry initiatives and regulations.

Strong understanding of the business impact of security tools, technologies, and policies

Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs

Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.

Working knowledge to establish and deliver on key performance indicators that ensure high availability and integrity of security devices and equipment that are integrated into an overarching/coherent security plan.

Understanding of and experience with change management and process improvement philosophies and operational methodologies.

Excellent written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language

Strong ability to establish and maintain a high level of customer trust and confidence

Demonstrated ability to work under stress in emergencies, and the flexibility to handle simultaneous high pressure demands

Proven ability to recognize obstacles, creatively solve problems, develop workable alternatives, and ultimately deliver effective solutions

Demonstrated ability to prioritize tasks so work is completed in an accurate, timely manner

Advanced level of competency in Microsoft Office Suite, as well as other relevant software for information management, research, and analysis

Proven ability to incorporate disparate facts and observations into one overall plan, understand it, teach it, and share it

Demonstrated ability to quickly learn new systems/applications and grasp fundamentals/concepts of systems

Strong negotiation and vendor relationship skills

High level of personal integrity, as well as the ability to professionally handle confidential matters, and consistently display an executive level of judgment and maturity

Superior ability to interact with all stakeholders, build strong relationships at all levels across all business units and organizations, and understand business imperatives

Demonstrated ability to balance strategic planning and tactical execution

 Demonstrated ability to create tools to enable the ability to see, decide, and act on relevant information and continuously drive process and program improvements.

 Demonstrated ability to direct the collection of relevant data; mature the data into information and knowledge; and to make fully-rationalized recommendations that identify risks of action, risks of inaction, and resource requirements; accurately express projected returns on investment and follow-through post-delivery to measure ROI throughout program execution/steady state

 Hard-wired to work as a collegial member of a Team; confront issues and challenges – not people; and model transparency, candor, and competence with a continuous orientation to act with Sutter Health’s best interests in mind.

Primary Location: California, San Francisco, San Francisco

Organization: California Pacific Medical Center

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.