Sutter Health Lead Medical Assistant (Cert) Santa Rosa Oncology Full Time in Santa Rosa, California


Sutter Pacific Medical Foundation is a not for profit corporation that exists to provide medical services, research and education. The foundation provides the infrastructure for the delivery of physician services, and contracts with a separate corporation comprised of physicians and other care providers to deliver the clinical services. This multi-specialty foundation will provide a platform from which new physicians can be recruited to continue to provide physician services in a nonprofit, community setting. The Foundation's vision is to create a medical group that will deliver high quality, market competitive medical services.

Job Summary

Under general supervision, works alongside providers, nurses, and other healthcare professionals in clinic offices to provide support services directly related to patient care.

Typical duties include overseeing, mentoring and functioning as a technical lead to other MA's in addition to taking patient histories and vital signs, collecting and performing tests on blood and other specimens, providing education and care instructions to patients, and assisting with more complex procedures.

Under the supervision of a licensed clinician, will perform more advanced tasks and procedures based on the assigned specialty.

Additional Requirements

  • Occasional travel required

  • PM or weekend shift requirement varies



  • HS Diploma or equivalent education required.

  • Graduate of an accredited medical assisting program, which includes a clinical externship required.

  • Candidates must pass Sutter Health Medical Assistant clinical competency exam with 85% for consideration required

  • Proof of training in administering injections and performing skin tests, and/or training in venipuncture and skin puncture for the purpose of withdrawing blood, as required by California Medical Assisting Regulations required.


  • Basic Life Support Certification - HealthCare Provider - BLS-HCP required upon hire.

  • Current certification as a Medical Assistant from one of the following certifying organizations:

  • California Certifying Board for Medical Assistants (CCBMA. Designation: CCMA-C certification in basic and clinical specialty

  • American Association of Medical Assistants. Designation: CMA (AAMA)

  • American Medical Technologists. Designation: Medical Assistant (RMA)

  • Multi-skilled Medical Certification Institute, Inc. Designation: Medical Assistant (NCMA)

  • CCMA-AC certification in Basic and both Clinical and Administration specialties preferred upon hire.


  • One year recent experience as a certified Medical Assistant required.

  • Demonstrated experience as a lead or preceptor required.

  • Previous supervisory experience preferred.

  • Demonstrated ability to mentor, delegate and hold peers accountable in a manner which encourages team building and a positive work experience as well as a high standards of care quality and efficiency required.


  • Knowledge of basic anatomy and physiology

  • Knowledge of medical terminology and abbreviations

  • Knowledge and experience of universal precautions which is an approach to infection control to treat all human blood and certain body fluids as if they were known to be infectious for HIV, HBV, and otherbloodborne pathogens (Bloodborne Pathogens Standard 29 CFR 1910.1030(b) definitions).

  • Knowledge and experience in medication administration.

  • Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients forexam, and administering injections.

  • Intermediate computer and telephone skills.

  • Communication

  • Competent to excellent written and verbal communication skills, including accurate grammar, spelling and punctuation.

  • Demonstrated ability to communicate with a diverse group of patients.

  • Ability to recognize and respond to verbal and nonverbal communication

  • Quality - Special Skills

  • High performance expectation with the goal of providing an excellent experience for every patient and family member.

  • Teamwork and partnership skills to participate as a teammate with the Clinician and other team members.

  • AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) is a framework for employees to communicate with customers as well as with each other. Medical Assistants must be competent and validated in AIDET and other service excellence tools and tactics.

  • Dosage calculation skills as proven by successful completion of medication test and no less frequently than annual competency assessment.

  • Completes incident reports and notifies supervisor/manager.

  • Ability to effectively adapt and adjust to change and willingness to participate in process improvement projects and tasks.

  • Outreach for patient care quality measures and health maintenance.

  • Assures all policy/procedures, workflows and standards are adhered to by Care Center Team.

  • Assures and reports that all quality checks are performed and documented including: medication and supply expiration and storage, safety checks, POCT controls are performed, standards of practice are maintained.

  • Will be the lead trainer for POCT

  • Supports Lean operation of care area: Assures resources are used efficiently, supplies efficiently available, 5S and kanban is maintained.

  • Notifies supervisor/manager of safety or quality issues.

  • Performs PDSA related to work area (Plan, Do, Study, Act) and uses visual management and data collection to assist in continual improvement.

  • Contributes to Sutter Health’s success in achieving goals and initiatives.

  • Productivity/Efficiency:

  • Organizational skills and the ability to manage multiple tasks effectively, using lean techniques for standard work and smooth flow.

  • Computer skills including patient scheduling software and EHR.

  • Ability to efficiently operate office equipment, i.e. computer, telephone, fax, photocopy machine, etc.

  • Ability to establish priorities and coordinate work activities paying particular attention to detail.

  • The ability to manage multiple priorities and demands on time, while remaining calm.

  • Critical and Analytical Thinking:Demonstrated ability to successfully apply logical problem solving skills in different situations.

  • Decision Making:

  • Duties and activities covered by specific instructions, standard practices, and established procedures that generally require little or no interpretation.

  • Requires limited decision making.

  • Knows when to ask for assistance.

  • Offers suggestions to solve basic problems in immediate work area.

  • Decision making guided by general instructions and practices requiring interpretation.

  • Gathers input and makes recommendations to solve problems of moderate complexity.

  • Automatically makes decisions on routine issues.

  • Makes recommendations to solve more complex problems.

  • Influencing and Leading:

  • Serves as a training resource to less experienced staff, providing an example with regard to quality of work.

  • Provides guidance in non-routine tasks. Ensures that others comply with established standards.

  • Leadership and Professional Accountability:

  • Performs duties in a self-directed manner with minimal supervision or direction.

  • Ensures that routine and priority tasks are completed within established timeframes.

Primary Location: California, North Bay/Lake County, Santa Rosa

Organization: Sutter Pacific Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.